Our Satisfied Customers
…He has never wavered in his commitment, dedication & professionalism towards the hospitality industry.”
“I have known Mr Brendan Dugan on a professional basis for three decades, during this period he has never wavered in his commitment, dedication & professionalism towards the hospitality industry. Brendan is a professional member of many industry associations & is recognised nationally as a chairperson judge within the food & beverage stream for prestigious hospitality industry awards. The ability & commitment to train & develop young people for careers within the Hospitality industry requires individuals who possess a wide range of skill sets & international experience in order to enhance the educational experience, having witnessed this at first hand & observed Mr Dugan’s rapport with his trainees is a delight. I have no hesitation writing this testimonial in support of Mr Dugan & his future endeavours.”
“It has been the most professional development program we the Nusa Dua Beach Hotel & Spa management team attended in the last couple of years…”
“It has been the most professional development program we the Nusa Dua Beach Hotel & Spa management team attended in the last couple of years having Mr. Brendan Dugan as the facilitator focusing on topic of Communication Accountability.
This is really a self focus development program which has changed our attitude toward the responsibility we carry on communication and interpersonal relationship with others. We have learned a lot on how to be accountable in our role, take ownership of our decision and also take the risk as potential impact of the decision itself.
We enjoyed the session and would like to grow our expertise in the Communication and our accountability. We are hoping for one day we could have another class with Mr. Dugan.”
“His expertise and knowledge within the hospitality industry has been invaluable to our company…”
“We Jonathan & Michelle Burnaby, are very pleased to write this letter of recommendation on behalf of RFMC Proprietary Limited for Mr Brendan Dugan, Director of Directions Hospitality (Consulting) as he assisted our company with the provision Of information, and advice in the general operations, recruitment and available training services from 2013 to current.
His expertise and knowledge within the hospitality industry has been invaluable to our company, resulting in the growth and succession of our group of businesses.
He always exhibits superior communication skills and is regarded highly amongst our staff, colleagues and management.
We have no hesitation in recommending Mr Dugan as we believe he would be an asset to any company, should they wish to utilise his services.
We would like to take this opportunity to thank Brendan for all his assistance he has provided us, and wish him all the very best with his future endeavors.”
“His knowledge of the hospitality industry and its demands are second to none.”
“The year was 2012 and I had just purchased my first Bar and Bistro in Perth Western Australia.
My family and I although had been involved in the hospitality industry for many years had never dreamed of what lay ahead of us.
Although we had an enormous challenge ahead of us were also very fortunate to have an amazing helping hand to guide us in our venture and into the future.
That helping hand was Mr. Brendan Dugan the Director of Directions Hospitality Consulting and at the time was also a lecturer and assessor at the West Coast Institute Academy Of Hospitality in Joondalup in Western Australia.
Brendans day to day guidance and advice has been invaluable to our business and to ourselves personally.
His knowledge of the hospitality industry and its demands are second to none.
He has been able to not only guide us in customer service but at times assist in training of our staff.
With his vast knowledge and advice in regards to interviewing techniques we have been able to find reliable and efficient staff.
I have the utmost respect and appreciation for Brendan and cannot thank him enough for his guidance and assistance.”
“This is the fourth year in which he has been appointed the Chair of Judges in WA and it is a pleasure to work with him again in 2016”
I hereby confirm the appointment of Mr Brendan Dugan of Directions Hospitality as Chair of Judges in Western Australia for the year 2016 for the Savour Australian Restaurant & Catering Awards for Excellence.
The Savour Australia Restaurant & Catering Awards for Excellence is a nationally recognised, independently judged awards program that recognises exceptional service and culinary talent across Australia. The Awards have been designed to recognise and promote industry best practice. The Awards for Excellence gives restaurants and caterers well deserved recognition for their hard work, acts as a promotional tool, and can help attract incremental patronage to their business. This is the fourth year in which he has been appointed the Chair of Judges in WA and it is a pleasure to work with him again in 2016